LIVEFRAMES

Privacy Policy

 

Last Updated: August 2026

LiveFrames respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use and protect information when you use the LiveFrames website or purchase our products.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

  • name;
  • email address;
  • telephone number;
  • billing information;
  • delivery address;
  • order details;
  • payment transaction information;
  • messages submitted through contact forms; and
  • information required to provide requested services.

We do not need to collect your full card details ourselves to process an online payment. Payment processing is handled through our payment provider.

2. How We Use Your Information

We may use customer information to:

  • process and fulfil orders;
  • arrange delivery;
  • process payments;
  • provide customer support;
  • send order confirmations;
  • respond to enquiries;
  • handle returns and refunds;
  • improve our website and services;
  • prevent fraud and abuse; and
  • comply with legal and regulatory obligations.

3. Payment Information

Payments are processed through third-party payment providers.

For LiveFrames payments, Paystack may process transaction and customer information required to facilitate payments, settlement, fraud prevention, refunds and compliance.

Paystack’s own policies govern information processed through its services.

4. Marketing Communications

Where you choose to receive promotional communications, we may send information about new artworks, offers, events and other LiveFrames updates.

You may unsubscribe from marketing communications at any time.

5. Cookies

Our website may use cookies and similar technologies necessary to operate the website, maintain sessions, remember preferences and support analytics or other website functions.

Some third-party services may also use cookies or similar technologies.

6. Third-Party Services

We may use trusted third-party providers for:

  • payment processing;
  • website hosting;
  • delivery;
  • email communication;
  • analytics; and
  • other services necessary to operate LiveFrames.

Such providers may process information according to their own privacy policies and contractual obligations.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining business records and complying with applicable legal obligations.

Payment providers may have separate legal and regulatory retention requirements. For example, Paystack states that certain transaction records are retained for periods required by applicable Nigerian laws and regulations.

9. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to request access, correction or other appropriate handling of your information.

Requests concerning personal information may be submitted through our Contact page.

10. Children

Our website is not intended to knowingly collect personal information from children without appropriate legal basis or parental involvement where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on this page.

12. Contact

If you have questions about this Privacy Policy or how LiveFrames handles personal information, please contact us through the Contact page.